Trouble downloading your Digital Tickets? We've got you covered!   

Try these troubleshooting tips to get your tickets added to your phone's wallet:

PHONE SETTINGS

• If tickets were SMSed to your text messages on your phone, there is no need to add to your wallet!  Simply follow the link to pull up the tickets the night of your show. 
• Try restarting your phone completely and attempting to add your tickets to your phone's wallet again.
• Ensure your device is updated to the most recent operating system and most recent update to the mobile browser.
• For Android GPay contactless entry setup, go to Settings>Contactless Setup>Turn on NFC>Switch NFC to ON and ensure Google Pay is set to default payment.
• If you are using cellular data, ensure that your settings will allow downloads over data and are not set to Wi-Fi only. 
• If you are attempting to download over Wi-Fi, please make sure you are NOT on a public or open network.
• If you have a VPN on your device, please disable in your phone's Settings. On iPhone go to Settings>General>VPN & Device Management to edit. On Android go to Settings app>Network & Internet>VPN and tap Settings to disconnect.
• Try closing out other apps and browser windows and reload the page with your mobile tickets again.
• Make sure you are the first to download the tickets to your wallet.  If another user on your online subscription account has downloaded previously, you will not be able to download to your device.
• For iPhones, your wallet app may be full. Navigate to the wallet app and delete expired passes. If the passes are not visible, in settings, open Wallet & Apple Pay and toggle off Hide expired passes. Return to the Wallet app and delete any passes you do not wish to save.
• Check that your wallet is aligned with the correct region. For Apple iPhones: Settings > General > Language & Region – Verify that your region is set to United States.
• If you use a larger text size or accessibility text enhancements, please reduce the size of the text or disable this feature and attempt to reload the tickets. 
   

MOBILE BROWSER SETTINGS

• For Apple iPhone users on Safari, click the rectangle with two lines underneath at the bottom of your screen next to the URL, then the three dots in the lower right,  and then select Request Mobile Website to reload the page in mobile mode.
• For the wallet to communicate with your web browser on iPhones, please only use Safari when trying to download tickets. For Androids, use the default browser for your device.
• Make sure that Cookies are enabled in settings on the mobile browser. For iPhones go to Settings>scroll down to Apps> then Safari>Advanced> and make sure Block all Cookies is toggled OFF.  For Androids, go to the top right of the browser to open Settings and 'allow' cookies should be set to ON. 
• Ensure pop-ups are not disabled on your mobile browser. For iPhones using the Safari browser, go to your phone's Settings>scroll down to Apps> then Safari>General section>make sure Block Pop-ups is toggled OFF. For Androids, go to the top right of the browser to open More>Settings>Permissions>Pop-ups and redirects>Turn ON Pop-ups.
• Try turning your phone sideways to view the webpage in Landscape mode in the browser to get the Add to Wallet button to appear.
• Within your phone's browser, try changing the webpage zoom from 100% to 85%
• If you click on the Add to Wallet button and it fails to go to the next step, try clicking on the ellipses (...) or copy link and paste in a new browser window. 

Still having trouble?  Fill out this questionnaire  and we'll get back to you!