Frequently asked Questions

Account Manager + QR Digital Ticketing

Q:  What are the benefits of Mobile Tickets (QR Digital Tickets)?

A:  A Mobile Ticket or QR Digital Ticket is a convenient and flexible way to receive and manage tickets while increasing protection against paper ticket fraud and allowing for a more contactless entry at arenas. You’re probably already using your smartphone to attend movies or when you travel, so why not for live events? It is our effort to make your Stifel Theatre experience the very best. Digital tickets provide:

●             Quick and easy entry to Stifel Theatre using your mobile phone or smart device

●             Instant access to all your tickets through the Stifel Theatre Account Manager website

●             The ability to manage or send your tickets

●             Reduced risk of lost or forgotten tickets

●             An easy way to go green by printing less paper

●             A more contactless experience when entering Stifel Theatre

Q:  How much does it cost?

A:  Mobile ticketing is FREE. There are no costs associated with managing your tickets on your smartphone, including accessing tickets for Mobile entry, forwarding tickets, or selling tickets online.

Q:  How do I access my tickets on my smartphone?

A:  Visit am.ticketmaster.com/stifel in your mobile browser and sign into your account by clicking “Sign In” in the upper right-hand corner of the page, using your TM/Account Manager login credentials.  Once signed in, click “Manage Tickets.” Browse for the specific event you are looking for and tap to see your tickets. When you get to Stifel Theatre, present your smartphone to the guest services representative to have your ticket scanned.   If you have guests and multiple tickets on your phone, swipe to navigate between them.

Q:  Can I print my ticket from home?

A:  No. With QR Digital Tickets, all tickets are fully digital and only accessible on your Mobile device. Your phone is your ticket.

Q:  Can I use a screenshot of my ticket?

A:  No. A Mobile ticket must be provided on either the Mobile website or within your phone’s smart wallet (Apple Wallet/Google Pay) to gain entry.  Once logged in on your mobile device on am.ticketmaster.com/stifel, seats can be added by accessing the mobile ticket, viewing the barcode, and pressing the “Save to Phone” button on your ticket.  You will use your digital wallet to bring up the tickets saved to scan into the building.

Q:  What happens if my ticket does not scan properly?

A:  We recommend turning your screen brightness to the highest setting. If that doesn’t work, your ticket can be validated by having the ticket taker manually enter your ticket number directly into the scanner.  If further issues arrive, please visit the Box Office for additional troubleshooting.

Q:  What if I lose connectivity/cannot connect to my account at Stifel Theatre?

A:  To ensure seamless entry, we highly recommend adding your tickets to your phone’s digital wallet before arriving at the game.  If you have an iPhone, you can store your tickets in your Apple Wallet.  If you are an Android user, you can save your tickets to your phone through Google Pay.   

Q:  When should I view my ticket?

A:  We recommend that you view and add your tickets to your phone’s wallet at least 48 hours before the event.

Q:  What if my phone breaks, dies, or is lost/stolen before I arrive?

A:  Simply come to the box office, present your ID, and we can text your ticket to a device that is able to receive it.  In emergency cases only, the Box Office will print your ticket if the ID presented matches the ticket owner in our database.

Q: Can I have multiple tickets on a single phone?

A:  Yes. However, we recommend transferring any tickets you are holding in advance to everyone attending. Everyone can enter on their own, explore the venue, and you can meet at your seats.

Q:  What if my entire party is not with me when I’m ready to enter?

A:  Ticketmaster makes it easy to send tickets to everyone in your party in advance. You can easily Transfer each Member their own ticket in advance, allowing everyone to enter on their own.

Q:  How do I transfer a ticket?

A:  It’s easy! Simply log into your account at am.ticketmaster.com/stifel

●             Select “Manage Tickets”, then tap the event you would like to transfer tickets for.

●             Tap Transfer, select the ticket/s you would like to send, and enter the recipient’s info.

●             You are all set. An automated email will be sent to your recipient to accept their tickets right in their account.  If they do not have an account, they will be prompted to create one in the acceptance process.

●             Sending multiple tickets to different parties? Simply complete the steps above for each ticket.

Q:  Does the person I send the tickets to need a Ticketmaster account?

A:  Yes. If they do not have one already, they can easily create one in just a few minutes when they accept their tickets.

Q:  What if I forward tickets to the wrong person, can I recall the tickets?

A:  Yes. You can reclaim tickets as long as they haven’t already been accepted by the recipient. We recommend double-checking the email just to be safe.

Q:  Can ticket holders transfer tickets after the event has started? 

A:  Yes. However, you may not sell tickets after the event has begun.

Q:  Is my personal information secure?

A:  Yes! Our venue is PCI compliant, giving you the highest available security to ensure that your credit card and account password are all well-protected.